• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

When will my order ship?

Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within 2 business days. If an item requires personalization, production time could take longer, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.

To offer you the widest selection of high quality and unique products, we use additional vendors for some of the items on our Web site.  Because shipping may vary depending on the vendor, please see "item details" for production times.  

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to Canada?

Unfortunately, we do not ship to Canada at this time. Our company plans to ship product to Canada by late 2011.

Do you ship internationally?

Unfortunately, we do not ship internationally at this time.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options?

We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at 800-505-1726 for a return authorization within 30 days of receipt. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.

If you need to make a return, please follow these simple steps:

1. Fill out the RA form online. If you are returning more than 10 items, please submit a separate form for each group of 10.
2. You will receive an e-mail back with your RA number on the next business day.
3. Once you receive the RA number simply detach the return address label and affix it to the package. Write your RA# on the outside of the package.
4. Please include a copy of the original invoice and RA form with the package.
5. Mail to:
Attn: Returns Department
1010 Avenue J East
Grand Prairie, TX 75050